BIYZEN Apps – Privacy Policy, Terms, Refund & Account Deletion

Last Updated: 2026

This policy applies to all mobile applications operated by BIYZEN Youth Services Pvt Ltd, including Relex, StressFree, and StressFree Pro. By using any of these applications, you agree to the following terms, privacy practices, refund rules, and account deletion policies.

1. Information We Collect

Personal Data

• Name
• Mobile number (for login and verification)
• Address / location (for service delivery)
• Booking or activity details
• Support messages

Automatic Data

• Device information
• App usage activity
• Crash logs
• Notification token

We do not access your contacts, photos, media files, or personal storage.

2. How We Use Data

• Create and manage user accounts
• Provide and manage services
• Assign service partners (if applicable)
• Send updates, alerts, and notifications
• Provide customer support
• Improve app performance and services
• Prevent fraud and misuse

We do not sell user data to any third party.

3. Data Sharing

• Service partners (limited data like name, address, time)
• Technical service providers (servers, notifications)
• Legal authorities if required

4. Location Usage

Location is used only to check service availability and assign nearby service partners. Location tracking is not continuous and stops after service completion.

5. Notifications

Users may receive notifications related to services, updates, or alerts. Users can disable notifications anytime from device settings.

6. Booking, Cancellation & Refund Policy

Full Refund

• Cancellation before service/partner assignment
• Cancellation within a short time (e.g., 5 minutes)

Partial Refund

• Cancellation after assignment but before scheduled time

No Refund

• Service started or completed
• Partner reached the location
• Wrong details provided by user
• User unavailable at location

If service is cancelled by BIYZEN → full refund within 5–7 working days.

Failed payments are refunded automatically within 5–7 business days.

7. Service Disclaimer

These apps provide wellness, relaxation, or stress-relief services and do not replace professional medical or clinical treatment.

8. User Responsibility

• Provide accurate information
• Maintain respectful behavior
• Ensure a safe environment for service partners

Violation may result in account suspension or permanent ban.

9. Children Usage

These services are intended for users above 18 years or under supervision of a guardian.

10. Account Deletion

Users of any BIYZEN app (Relex, StressFree, StressFree Pro) can request deletion of their account and personal data at any time.

To request deletion:

• Email: support@biyzen.com
• Phone: +91 9243719569

After verification, your account and personal data will be permanently deleted within 3–7 working days, except data required for legal or financial record purposes.

11. Changes to Policy

We may update this policy from time to time. Continued use of the apps indicates acceptance of updated terms.

12. Contact Us

BIYZEN Youth Services Pvt Ltd
Email: support@biyzen.com
Phone: +91 9243719569